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Jan 28 2013

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Handling Unhappy Customers

willie-johnson

Every company has an occasional unhappy customer. Performance and training consultant Willie Johnson joins host Carrie Perrien Smith on Business: Engaged! to talk about handling unhappy customers so the company can recover the relationship.

Every company has to deal with an unhappy customer from time to time. Sometimes it is because of a mistake and product problem. Other times, there is a disconnect between customer expectations and the company’s promise. But how the company handles that unhappy customer determines whether the company preserves the customer relationship.

In this episode of Business: Engaged!, we talk with performance and training consultant Willie Johnson about handling unhappy customers. He’ll share ideas for preserving and recovering that customer relationship.

Click here to learn more about Willie Johnson.

And in the product and service spotlight, we feature Tiburon Financial. They are a third-party medical billing and debt collection agency. We talk about what you need to know about handling the clients that owe you money.

You can sign up to receive our e-mail newsletter Business: Engaged! Direct so you’ll be the first to know when we post a new show. Visit our website at www.businessengaged.com to listen to past episodes. And don’t forget to connect with us on Twitter at @businessengaged and Facebook (just search for “Business Engaged”). We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers. Click here for the list of past shows.

Episode airs Thursday, January 31 at 10:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE our Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops playing while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

Episode 36

Permanent link to this article: http://businessengaged.com/handling-unhappy-customers/

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