Category Archive: Managing/Leading/Building Teams

Apr 05 2013

Employee Performance That Rocks

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April 5, 2013

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Hard Rock Cafe veteran Jim Knight joins Business: Engaged! host Carrie Perrien Smith. They talk about creating the chemistry of people, product, value, and customer experience that sets the stage for rock star employee performance.

Success in business today requires a complex chemistry of people, product, value, and customer experience.

In this episode of Business: Engaged!, we welcome Jim Knight. He spent over 20 years with the iconic Hard Rock Cafe, one of the more recognized brands in the world. Their success is due as much to the people who work in the organization and the company culture as it is clever marketing. Today, Jim works with companies to revolutionize their culture so they set the stage for employee performance that rocks.

You can follow Jim Knight on Twitter at @knightspeaker.

Learn more about his work with companies at http://knightspeaker.com and http://hospitalityonpoint.com.

And over the coming weeks, I’m taking you with me on my journey to write my next book. I’ll share my process for writing the book and give you updates on my progress. I’ve decided what topics I’ll write about, so this week, I talk about setting goals and planning my book-writing time. If you want to catch the previous episode where I talked about the book writing process, click here.

Episode airs Friday, April 5 at 10:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE our Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops playing while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

Permanent link to this article: http://businessengaged.com/employee-performance-that-rocks/

Mar 05 2013

Motivating Employees to Do Their Best Work

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March 5, 2013

mark-mathia

Learn how to bring out the best in your people and develop top performers, leaders, and influencers. Host Carrie Perrien Smith welcomes Mark Mathia, CEO and Executive Coach for Tiburon Financial and Trident Coaching Systems to Business: Engaged!

It’s been said that the speed of the pack is determined by the pace of the leader. Top performance is inspired by leaders who involve team members in the development of mission, vision, and values. In this episode of Business: Engaged!, we welcome Mark Mathia. He is the CEO and Executive Coach for Tiburon Financial and Trident Coaching Systems. He’ll share methods for creating an environment that brings out the best in our people and develops top performers, leaders, and influencers.

Click here to learn more about Mark Mathia at Trident Coaching Systems.

Click here to learn more about Tiburon Financial.

Episode airs Friday, March 8 at 10:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE our Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops playing while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

Permanent link to this article: http://businessengaged.com/motivating-employees-to-do-their-best-work/

Feb 28 2013

Mental Illness in the Workplace

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February 28, 2013

david-duerr

How can you tell if someone in your company has a mental health issue? What can you do if so? David Duerr of Ozark Guidance Center joins host Carrie Perrien Smith on Business: Engaged! He’ll talk about how to help people dealing with mental health issues.

Everyone has a bad day and, admittedly, your workplace might make you crazy once in a while. But how do you know whether someone is struggling with mental illness or a stress-inducing issue that mimics the same symptoms?

In this episode of Business: Engaged!, we talk with David Duerr, Director of Business Services at Ozark Guidance Center. We discuss the issues that affect the mental well-being of our team members. He’ll talk about anxiety disorders, post-traumatic stress disorder, and situational issues that can bring drama and trauma to the whole workplace. He’ll also give us tips for opening the conversation with that individual who is struggling, assessing how to help them, and discussing options.

Click here to learn more about Ozark Guidance Center.

Episode airs Saturday, March 2 at 9:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE our Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops playing while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

Permanent link to this article: http://businessengaged.com/mental-illness-in-the-workplace/

Feb 15 2013

Building Wealth: How Smart Business Owners Do It

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February 15, 2013

chris-hurn

Are you passing up your best wealth-building tool? Chris Hurn, cofounder and CEO of Mercantile Capital Corporation joins host Carrie Perrien Smith on Business: Engaged! He’ll talk about when and why it makes sense to purchase commercial property.

Cash flow is king when it comes to small business financial success. Most business owners perceive they cannot afford to own the building where they operate. Others don’t want to tie up their cash with a big mortgage payment. But with property values and interest rates at historic lows, this might be the wealth-building opportunity of a lifetime.

In this episode of Business: Engaged!, we talk with Chris Hurn. He is the co-founder and CEO of Mercantile Capital Corporation, a nationwide, commercial lending firm that specializes in SBA 504 loans for business owners who want to own their commercial property.  In his new book, The Entrepreneur’s Secret to Creating Wealth: How the Smartest Business Owners Build Their Fortunes, he reveals how the smartest business owners build their fortunes.

Click here to learn more about Mercantile Capital Corporation.

Click here to learn more about the book. Click here to visit the Facebook page for the book.

Follow Chris on Twitter at @thechrishurn or on Facebook page at http://www.facebook.com/504experts .

 

And Carrie is going to talk about one of the best ways for your employees to build leadership experience so they can advance. Volunteering can provide an opportunity to build leadership, communication, project management, and teamwork skills, all while helping the community. She’ll give tips for helping employees connect to important opportunities.

Episode airs Saturday, February 16 at 9:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE our Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops playing while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

Permanent link to this article: http://businessengaged.com/building-wealth/

Jan 10 2013

Creating Stronger Teams

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January 10, 2013

scott-huse

Strong, productive teams are diverse. Management consultant Scott Huse joins host Carrie Perrien Smith on Business: Engaged! to talk about understanding and utilizing each team member’s personality, skills, and talents to bring out the best in them.

We want the best people we can get on our teams. But even the best people in the wrong roles can’t do their best work for the organization. It all comes down to understanding and utilizing people’s personalities, skills, and talents. And the best teams make sure they have a variety of people on that team.

On this episode of Business: Engaged!, we talk with management consultant Scott Huse about how leaders can utilize those differences to create a stronger team.
In the product and service spotlight, we feature Jeremy Turley of The Payroll Company. He’ll talk about the benefits of outsourcing payroll and how inexpensive it can be.

And I’ll talk about your work neighborhood — the other owners and managers in the commercial district where your business operates. It’s a prime networking and peer relationship opportunity that most of us probably leave on the table.

Episode airs Friday, January 11 at 10:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE its Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

 

Permanent link to this article: http://businessengaged.com/creating-stronger-teams/

Oct 29 2012

Recruiting and Developing Today’s Employees

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October 29, 2012

Pamela Green

Pamela J. Green joins Carrie Perrien Smith on Business: Engaged! She talks about what to look for when recruiting employees with the skills and talent we need to succeed. She also discusses how to develop them so they are prepared to advance and take on more responsibility.

Employees carry out your vision for your company and care for the needs of your hard-earned customers. Selecting them and understanding the needs of employees in today’s labor market determines your success. On this episode of Business: Engaged! we talk with Pamela J. Green MBA SPHR. She is a human resources consultant and executive coach. We talk about what to look for when recruiting employees with the skills and talent we need to succeed. We also discuss how to develop them so they are prepared to advance and take on more responsibility.

We again feature Courthouse Concepts on our product and service spotlight. You’ll learn more about their drug testing services. You’ll be surprised who is drug testing today.

And you won’t want to miss my twelfth update on my city council campaign in Rogers, Arkansas. This week’s update is about out-preparing the competition. To keep up with my campaign, you can visit my blog at www.carrie4rogers.com.

Click here to listen to this episode.

You can sign up to receive our e-mail newsletter Business: Engaged! Direct so you’ll be the first to know when we post a new show. Click here to our list of past episodes. And don’t forget to connect with us on Twitter at @businessengaged and Facebook (just search for “Business Engaged”). We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

Permanent link to this article: http://businessengaged.com/recruiting-and-developing-todays-employees/

Sep 17 2012

Network Marketing: Should It Be Part of Your 21st-Century Business Model?

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September 17, 2012

linda-gracy

25-year network marketing veteran Linda Gracy joins Carrie on this episode of Business: Engaged! She talks about network marketing and shares her insights about who is successful in the industry and why.

It is what Robert Kiyosaki, author of Rich Dad, Poor Dad calls the business of the 21st century. You might be familiar with brands like Amway, Mary Kay, and Tupperware. But what do you know about the changes in the industry that were made possible by the Internet and social media? This isn’t your grandma’s multi-level marketing organization anymore.

There are more choices than ever and most don’t involve taking up any space in your home unless you just want a home office. You’d be surprised to know that some network marketing products are the perfect complement to your current business and can provide a significant additional revenue stream. Sometimes, it is the perfect next step when someone wants to sell their existing business and change directions.

On this episode of Business: Engaged!, I talk with 25-year network marketing veteran Linda Gracy of Diversified Enterprises. We talk about changes in the industry and who is successful and why. This episode might change your view of the network marketing industry — for the good!

You can visit Linda’s website at www.EasyMLMProsperity.com to learn more about her company.

Check in also for the seventh update on my city council campaign in Rogers, Arkansas. This week’s update is about determining the proper time to move from the strategy phase of a project to the tactical phase so you can move forward to execution. To keep up with my campaign, you can visit my blog at www.carrie4rogers.com.

Click here to listen to this episode.

You can sign up to receive our e-mail newsletter Business: Engaged! Direct so you’ll be the first to know when we post a new show. Click here to our list of past episodes. And don’t forget to connect with us on Twitter at @businessengaged and Facebook (just search for “Business Engaged”). We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

Permanent link to this article: http://businessengaged.com/network-marketing-21st-century-business-mode/

Aug 06 2012

Recruiting and Hiring the Right People

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August 6, 2012

jan-mccormick

Jan McCormick of Job Lingo joins Carrie on Business: Engaged! Jan shares insider secrets of the recruiting process. Lots of great tips for both recruiters and job searchers.

If you’ve hired anyone — or heaven forbid looked for a job yourself — in the last few years, you know the recruiting game has changed. On this episode of Business: Engaged!, Jan McCormick Ed D of Job Lingo talks about how and why we make our recruiting decisions. There are plenty of tips in this episode for hiring managers and job searchers alike. She even talks about hiring people who have a few dings on their record that are looking for a second chance.

Click here to learn more about Jan’s company, Job Lingo.

I’ve included the second update on my city council campaign in Rogers, Arkansas. The campaign team has just started meeting face to face and now we’ll travel the path to Election Day together. It’s been awhile since I’ve worked with a brand new team. I forgot how the natural process of team development takes place. Repeat after me: forming, storming, norming, and if we survive it, performing. I explain the process in this episode. To keep up with my campaign, you can visit my blog at http:// www.carrie4rogers.com.

Click here to listen to this episode.

You can sign up to receive our e-mail newsletter Business: Engaged! Direct so you’ll be the first to know when we post a new show. Click here to our list of past episodes. And don’t forget to connect with us on Twitter at @businessengaged and Facebook (just search for “Business Engaged”). We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

Permanent link to this article: http://businessengaged.com/recruiting-and-hiring-the-right-people/

Jun 11 2012

Addressing Employee Performance Issues

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June 11, 2012

kelly-riggs

Kelly Riggs of Vmax Performance Group talks about handling employee performance issues.

If she should know better, why is she not doing what you want her to do? One of the biggest management challenges is motivating and leading employees to do what we want them to do. The key to addressing performance issues with employees is communicating clear expectations.In this episode of Business: Engaged!, Kelly Riggs of Vmax Performance Group talks about importance of creating a culture of performance in an organization. He provides four steps to setting performance expectations and addressing issues related to poor performance. His one-on-one meeting process sets the stage for success and creates a culture of open communication.

Kelly is a management and sales consultant. He is also the author of 1-on-1 Management™: What Every Great Manager Knows That You Don’t. You can follow Kelly Riggs on Twitter at @KellyRiggs and learn more about Kelly and his work with organizations at www.vmaxpg.com.

You can also follow us on Twitter at @businessengaged and we love it when you tell others about the show.

Click here to listen to this episode.

Permanent link to this article: http://businessengaged.com/addressing-employee-performance-issues/

Apr 30 2012

The Power of Conversation

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April 30, 2012

Willie Johnson

Willie Johnson, the Ambassador of Potentiality, talks about mastering the art of conversation in this week’s show.

Only 7% of our message is communicated through words. In a digital world that is dominated by text-only communication, it’s time to re-engage face to face. That one-on-one conversation is where relationships are forged and we get the total communication picture.

We welcome performance and training consultant Willie Johnson, the “Ambassador of Potentiality,” to the show. We’ll talk about communicating, asking questions, listening, and understanding the differences of others on teams. Mastering the art of conversation is the secret to more sales and better personal and professional relationships.

Willie Johnson, the Ambassador of Potentiality, talks about mastering the art of conversation in this week’s show.

Episode airs on Thursday, April 18, 2013 at 4:00 p.m. CST.
Click here to listen to this episode.*

This is an encore presentation of Episode 2.
The episode aired originally April 30, 2012.

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE our Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops playing while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

Episode 2

Permanent link to this article: http://businessengaged.com/the-power-of-conversation/

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