Monthly Archive: January 2013

Jan 28 2013

Handling Unhappy Customers

willie-johnson

Every company has an occasional unhappy customer. Performance and training consultant Willie Johnson joins host Carrie Perrien Smith on Business: Engaged! to talk about handling unhappy customers so the company can recover the relationship.

Every company has to deal with an unhappy customer from time to time. Sometimes it is because of a mistake and product problem. Other times, there is a disconnect between customer expectations and the company’s promise. But how the company handles that unhappy customer determines whether the company preserves the customer relationship.

In this episode of Business: Engaged!, we talk with performance and training consultant Willie Johnson about handling unhappy customers. He’ll share ideas for preserving and recovering that customer relationship.

Click here to learn more about Willie Johnson.

And in the product and service spotlight, we feature Tiburon Financial. They are a third-party medical billing and debt collection agency. We talk about what you need to know about handling the clients that owe you money.

You can sign up to receive our e-mail newsletter Business: Engaged! Direct so you’ll be the first to know when we post a new show. Visit our website at www.businessengaged.com to listen to past episodes. And don’t forget to connect with us on Twitter at @businessengaged and Facebook (just search for “Business Engaged”). We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers. Click here for the list of past shows.

Episode airs Thursday, January 31 at 10:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE our Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops playing while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

Episode 36

Permanent link to this article: http://businessengaged.com/handling-unhappy-customers/

Jan 17 2013

What Obamacare Means for Small Businesses

corry hull

Obamacare is changing how insurance providers and the healthcare industry do business. Employee benefits consultant Corry Hull joins host Carrie Perrien Smith on Business: Engaged! to talk about how these healthcare changes will affect small businesses.

All Americans are facing changes set into motion by the Patient Protection/Affordable Healthcare Act. It is changing how insurance providers and the healthcare industry do business.  On this episode of Business: Engaged!, we talk with employee benefits consultant Corry Hull about how these sweeping healthcare changes will affect small businesses.

Click here to learn more about Corry’s company, Legacy Capital Group.

Corry also mentions www.healthcare.gov as a resource for information about the changes.

In the product and service spotlight, we feature my company, Soar with Eagles. We book speakers, trainers, and consultants for meetings, retreats, and conferences. I talk about why you should consider customized training solutions for your team’s professional development.

And perhaps you noticed your paycheck shrunk in the last two weeks. With all that government spending that has taken place in recent years, it is time to start reducing that deficit. That means higher taxes. I will share some expense-saving ideas so you can run your business and household leaner.

Episode airs Friday, January 18 at 10:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE our Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops playing while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

Episode 35

Permanent link to this article: http://businessengaged.com/what-obamacare-means-for-small-businesses/

Jan 10 2013

Creating Stronger Teams

scott-huse

Strong, productive teams are diverse. Management consultant Scott Huse joins host Carrie Perrien Smith on Business: Engaged! to talk about understanding and utilizing each team member’s personality, skills, and talents to bring out the best in them.

We want the best people we can get on our teams. But even the best people in the wrong roles can’t do their best work for the organization. It all comes down to understanding and utilizing people’s personalities, skills, and talents. And the best teams make sure they have a variety of people on that team.

On this episode of Business: Engaged!, we talk with management consultant Scott Huse about how leaders can utilize those differences to create a stronger team.
In the product and service spotlight, we feature Jeremy Turley of The Payroll Company. He’ll talk about the benefits of outsourcing payroll and how inexpensive it can be.

And I’ll talk about your work neighborhood — the other owners and managers in the commercial district where your business operates. It’s a prime networking and peer relationship opportunity that most of us probably leave on the table.

Episode airs Friday, January 11 at 10:00 a.m. CST. Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE its Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

 Episode 34

Permanent link to this article: http://businessengaged.com/creating-stronger-teams/

Jan 03 2013

Why Every Business Needs a Bookkeeper

 

martha-avens

Are you still doing your own quarterly tax reports and payroll? Bookkeeper Martha Avens joins host Carrie Perrien Smith on Business: Engaged! to talk about why and how to find the right professionals to handle your bookkeeping and payroll requirements.

One of the first services a business needs to outsource is bookkeeping and payroll. Government reporting requirements are becoming more challenging every year. Not having a knowledgeable person on board to handle the details can cost you money and productivity. And chances are you can make ten times more doing what you do best than you would pay a bookkeeper to handle your accounting and payroll tasks.On this episode of Business: Engaged!, we talk with Martha Avens of Avens Rose Bookkeeping about year-end reporting requirements, how and why to outsource your bookkeeping, and how to hire a full-time person when it is time to bring the bookkeeping function in-house.

In the product and service spotlight, we feature Justin Mills of Farmers Insurance. He’ll talk about commercial insurance and how to make sure your business has the proper coverage.

And could networking just over six hours a week generate 47 percent of your business? Research says yes, but who has the time? I’ll define the different types of networking activities. I’ll also explain how to determine which ones you should devote your precious networking time to.

Click here to listen to this episode.*

Click here to check out past episodes. You can follow the show on Twitter at @businessengaged too. Be sure to LIKE its Facebook page so you’ll find out when the next show airs. Click here to go there. We love it when you tell others about the show so take a minute and post this link for your Facebook friends or Twitter followers.

* If the show stops while you are listening, consider clicking on the Play in Your Default Player link under the audio window.

 Episode 33

Permanent link to this article: http://businessengaged.com/why-every-business-needs-a-bookkeeper/

%d bloggers like this: